Partners
Trusted Technology Ecosystem
We select partners that support real operations at enterprise scale. No decorative logos — operational infrastructure.
Infobip
What it is
Global cloud communications platform (CPaaS) enabling enterprises to connect with customers via WhatsApp, SMS, email, voice, and other digital channels at enterprise scale.
How Dopply uses it
We use Infobip as messaging infrastructure for enterprise conversational architectures. We manage connectivity, deliverability, and scalability layers for channels like WhatsApp Business API in high-volume operations.
Use cases
- WhatsApp Business API for service and sales operations
- Transactional notifications and operational alerts
- Multichannel activation campaigns integrated with CRM
- CPaaS architecture for complex conversational ecosystems
Mercately
What it is
WhatsApp CRM that connects chats, products, and payments in a single AI-powered platform. It includes AI agents for sales, support, and appointment scheduling, along with lead management, campaign automation, and digital ad optimization.
How Dopply uses it
We implement it as the conversational CRM layer when WhatsApp is the channel where the sale actually happens. We configure its AI agents and lead management and connect them to the rest of the business systems, so the conversation ends in the pipeline rather than in the chat.
Use cases
- WhatsApp CRM with product catalogue and payments
- AI agents for sales, support, and appointment scheduling
- Lead management and campaign automation
- Performance tracking and digital ad optimization
respond.io
What it is
Conversational management platform that unifies WhatsApp, Instagram, Facebook Messenger, and other channels in an operational inbox with automation, routing, and integrated CRM.
How Dopply uses it
Part of our platform catalogue for conversational operations. It is the architecture we propose when an operation needs a multichannel inbox with team routing and handoff between automation and human agents, beyond WhatsApp as a single channel.
Use cases
- Unified inbox for service and sales teams
- Conversational automation with human escalation
- CRM and ticketing system integration
- Governed multichannel operations
HubSpot
What it is
CRM, marketing, sales, and customer service platform that centralizes revenue cycle management and customer relationships in an integrated ecosystem.
How Dopply uses it
We design and implement Revenue Systems architectures on HubSpot. We configure pipeline, commercial automations, revenue reporting, and integrations with conversational operations and data.
Use cases
- RevOps architecture and commercial pipeline
- Activation and nurturing automation
- Revenue reporting and operational forecasting
- CRM integration with conversational channels
Erprise
What it is
Process-oriented Mexican ERP with operations, CRM, and business intelligence modules. It is deployed component by component according to each organization's sector and size, and its architecture supports tailored customization without building from scratch.
How Dopply uses it
This is a reseller alliance: we sell transformation projects delivered on top of their ERP. The software provides the modular base and the capacity for agile customization; Dopply provides the process design and the implementation. The client gets a tailored system without taking on a ground-up build.
Use cases
- Transformation projects delivered on an ERP foundation
- Tailored module-by-module customization by sector and size
- Process traceability and documentary compliance
- Business intelligence over consolidated operational data
Knowmax
What it is
Knowledge management and compliance platform that centralizes policies, procedures, scripts, and operational documentation with governance and traceability.
How Dopply uses it
We integrate Knowmax into RegTech Operations architectures to manage operational knowledge, document compliance, and service scripts. We connect the knowledge base with conversational flows and operations.
Use cases
- Operational policy and procedure management
- Service scripts integrated into conversational ops
- Document compliance with traceability and versioning
- Knowledge base for teams and automation
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